Privacy Policy

Who We Are

Sri Vaigai Cracker, 3/195-15D, Om Shakthi Nagar, Sivakasi Main Road, Chinnakamanpatti, Sattur-03, Tamil Nadu, India. Contact: srivaigaicracker@gmail.com, 96006 61101 / 97864 70202.

No Online Payment

This website does not process, collect, or store any payment or card information. It is a product catalogue and enquiry tool only. Any payment for an order is arranged directly with us afterward, outside this website (cash, UPI, or card in person).

Information We Collect

Information you provide: when you submit an enquiry/order on the Quick Enquiry page or use "Track Your Order," we collect your name, phone number, district, address, and the items you're enquiring about.

Information collected automatically: like most websites, we use Google Analytics to understand site traffic — this collects general usage data (pages visited, approximate location from IP address, device/browser type) via cookies. We also use your browser's local session storage to remember your cart while you browse; this stays on your device and is only sent to us if you submit an enquiry.

How We Use It

• To respond to and fulfil your enquiry or order, and contact you about it.
• To look up order status when you use the tracking tool.
• For our own business and accounting records.
• To understand and improve site usage (via Google Analytics).

Who We Share It With

We don't sell your personal information. To operate this site, enquiry details are processed by:

• Google Firebase — secure storage of your enquiry/order record.
• Resend — sends us an email copy of your order.
• Meta / WhatsApp Business Platform — delivers a copy of your order to our own business WhatsApp so we can process it.
• Google Analytics — site usage analytics.

Each of these providers processes data under its own privacy policy and only for the purpose of operating this site on our behalf.

Data Retention

We keep enquiry/order records for as long as needed to fulfil your order and to meet our business and accounting record-keeping obligations.

Your Rights

You can ask us to access, correct, or delete the personal information we hold about you by contacting us at the email or phone number above.

Children's Privacy

This site is not directed at children, and we do not knowingly collect information from them.

Changes to This Policy

We may update this policy from time to time; the date above reflects the latest revision.